Website Owner Information
In accordance with Law 34/2002 on Information Society Services and Electronic Commerce, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, and Organic Law 3/2018 of 5 December on Data Protection and Guarantee of Digital Rights, users and competent authorities are informed in relation to this website whose domain name is pottsystems.com, that:
- Its Owner is: 402T LABS SL
- Tax identification number: B24901332
- Registered office: C/ Vázquez Varela, 51, Escalera 2, Planta 3, Puerta F, 36204, Vigo, Spain
- Email: info@pottsystems.com
- Phone: (+34) 886 250 100
- Registration details: Commercial Registry of Pontevedra - Volume 3,742, Folio 1, Sheet PO-51.995
- 402T LABS SL, doing business as PoTT SYSTEMS, is registered as an authorized entity to provide electronic communications services in the Registry of Electronic Communications Operators under the supervision of the National Commission of Markets and Competition.
Acceptance of Terms of Use
Access to this website implies that you know and accept the legal notices, terms, and conditions of use. PoTT SYSTEMS reserves the right to make changes to the website without prior notification.
Website Content
This website provides information about the services offered by PoTT SYSTEMS and allows you to interact directly with our AI agents through text and audio communications. Our AI agents are available to provide customer service, support, and information about our telecommunications and digital solutions.
Intellectual and Industrial Property of the Website and its Content
402T LABS SL is the sole owner of the intellectual property rights of this website, its source code, design, navigation structure, databases, and the various elements contained therein. Therefore, only 402T LABS SL has the right to exercise exploitation rights, especially rights of reproduction, distribution, public communication, making available, and transformation. Total or partial reproduction of the website content is prohibited.
402T LABS SL owns the industrial property rights related to its products and services offered under the PoTT SYSTEMS brand.
Any link from any third party to this website must be to its main or entry page and must have the prior express consent of the owner.
Responsibility for Website Contents
PoTT SYSTEMS assumes no responsibility arising from the connection or contents of third-party links referenced on the website.
Regarding citations of third-party products and services, PoTT SYSTEMS acknowledges the corresponding industrial and intellectual property rights in favor of their owners, and their mere mention or appearance on the website does not imply the existence of any rights or responsibility over them, nor endorsement, sponsorship, or recommendation.
Social Networks
PoTT SYSTEMS is present on the main social networks on the Internet (Facebook, Youtube, Twitter, and LinkedIn), recognizing itself in all cases as responsible for the processing of the data of its followers, fans, subscribers, commentators, and other user profiles (hereinafter, followers). The processing that PoTT SYSTEMS will carry out with such data will be, at most, what the social network allows for corporate profiles. Thus, PoTT SYSTEMS may communicate to its followers through any channel enabled by the respective social network information related to its activities, events, news, as well as provide a personalized customer service.
Commitment to Terms of Use
When accessing the Website Contents and using the Services provided, the user undertakes to make use in accordance with current legality, morality, public order, and this legal notice, particularly:
- Not to harm the rights and interests of PoTT SYSTEMS or third parties.
- Not to infringe any type of intellectual, industrial, or similar property rights.
- Not to falsify data or impersonate a third party.
- Not to engage in activities that damage or deteriorate the platform.
Privacy Policy
PoTT SYSTEMS is committed to the security of the information it manages and to the confidentiality of the personal data collected through interactions with our AI agents on our website and services.
In accordance with the provisions of the General Data Protection Regulation (Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data), we inform you that the personal data collected through your interactions with our AI agents (including text and audio communications) will be treated confidentially and will be subject to automated processing of personal data.
-
IDENTITY AND CONTACT DETAILS OF THE CONTROLLER:
402T LABS SL, with Tax ID ES-B24901332, registered office at C/ Vázquez Varela, 51, Escalera 2, Planta 3, Puerta F, 36204, Vigo, Spain, Email: legal@pottsystems.com, Phone: (+34) 886 250 100
-
CONTACT DETAILS OF THE DATA PROTECTION OFFICER:
-
FOR WHAT PURPOSE DO WE PROCESS YOUR DATA?
The primary purpose of processing your personal data is to provide our AI-powered telecommunications and digital services. When you interact with our AI agents through text and audio communications on our website and services, we process this data to:
- Provide personalized customer service and support
- Deliver information about our telecommunications and digital solutions
- Improve our AI agents' responses and service quality
- Comply with regulatory requirements for telecommunications services
Our AI agents may also interact with users through phone calls, SMS, WhatsApp, or email communications for the same purposes. These interactions may be recorded for quality assurance and training purposes.
The provision of data through all interaction channels is voluntary and informed.
The information obtained from cookies is intended to properly manage navigation on the website, perform statistical analysis of visits made, and understand user behaviors. The information provided may be processed to create a profile that allows us to offer you the information that may interest you most.
-
WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA?
The legal basis for processing your data is your informed consent when you interact with our AI agents and use our services. This consent may be revoked at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
The legal basis for the necessary processing that allows the administration of the website, statistical analysis of visits, and user behaviors is based on the legitimate interest of the website owner in obtaining information that can provide an improvement in the service provided to users.
-
TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?
Except for judicial or administrative requirements, your data may only be transferred to companies in the PoTT SYSTEMS group dedicated to providing computer, technological, and electronic communications services, for the same purposes. No other transfers or international data transfers are foreseen.
-
HOW LONG WILL WE KEEP YOUR DATA?
The data will be kept for the essential time depending on the purpose for which they were provided or collected, without prejudice to, where appropriate, the exercise of your right to erasure. In relation to the necessary processing for sending information, we will keep your data in the system as long as you do not request its deletion.
WHAT ARE YOUR RIGHTS?
You have the right to request information about whether we are processing your personal data, as well as to:
- Access them.
- Request their rectification or erasure.
- Request the limitation of their processing.
- Object to their processing.
- Request their portability in a structured, commonly used and machine-readable format.
To exercise these rights, you must write to legal@pottsystems.com, accompanying your request with sufficient proof of your identity and indicating the right or rights you wish to exercise.
At any time, you may file a complaint with the competent Data Protection Agency.
INTERNATIONAL DATA TRANSFERS
PoTT SYSTEMS has a subsidiary in the United States. All guarantees required by national and European data protection regulations have been adopted to ensure compliance by data recipients with the necessary security measures for the processing of such data.
ACCURACY OF DATA PROVIDED
The User guarantees that the Personal Data provided to PoTT SYSTEMS is accurate and is responsible for communicating any changes to it. The user will be solely responsible for any damage or harm, direct or indirect, that may be caused to PoTT SYSTEMS or any third party due to filling out forms with false, inaccurate, incomplete, or outdated data.
Technical and Organizational Measures
PoTT SYSTEMS has adopted the necessary technical and organizational measures to ensure that the level of security is appropriate for the data provided and thus prevent the loss, misuse, alteration, and unauthorized access to the data you provide us.
Quality Policy
At PoTT SYSTEMS, we approach the Quality Management System as a way to organize our business life, basing it on two basic pillars: the quality of our services and processes, and the continuous improvement of effectiveness and customer satisfaction.
Security Policy
PoTT SYSTEMS seeks and is committed to the continuous improvement of its processes.
Use of Cookies
PoTT SYSTEMS may use cookies to help navigate its website and determine User preferences, thus allowing their recognition; However, the User can configure their equipment to accept or reject cookies. Please refer to the Cookie Policy.
Regulations and Jurisdiction
These Website Terms of Use are governed in each and every one of their aspects by Spanish law. The language of drafting and interpretation of this legal notice is Spanish. This legal notice will not be filed individually for each user but will remain accessible via the Internet on this same website.